February 16th, 2010 Posted in
Small Business |
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You've worked hard to develop your product / service, you've done your research and priced your products appropriately and you have trained your staff in all the areas required (including superior customer service) to get your product / service to the market place so why haven't your clients been paying their invoices?
Having just gone through (and still going through) a rather lean time in the economy ...
One of the hardest part of the entire sales process (next to closing the sale) is to properly identify exactly what it is your customer needs. What is the real reason for them to come and see you, how do you stop yourself making assumptions about your customer, can you distinguish the difference between what your customer wants as opposed to what they need or are ...
When embarking on a career in management one of the earliest skills that should be developed is that of being able to prioritising your day, there will be lots of demands made of you in your supervisory / management role and being able to prioritise what needs your attention and when, is a skill that will not only ensure your business runs that bit smoother but it will also ensure your stress levels are also maintained at a manageable level.
