At last I have found the perfect product, delivered with perfect service which gave me an awesome experience ...........
I spent my entire career trying to give all my customers excellent service with products that more than meet their needs, I have helped businesses in more recent years do exactly the same thing, but in all that time I have never met an individual / company pull off everything exceptionally well that left me looking for an excuse to go back ...
That's what they came for, why should I try and push them to buy more, I might upset them? A question I have come across time and time again over the years. I guess to answer that question it is more cost effective for any business to sell more than one product / service at any one time as the business only has to pay for the one sales process. If done correctly you may be helping the customer too, ...
Throughout your management career (and indeed your personal life) problems will rear
their ugly head and stop you in your tracks, add a good dose of stress and usually finished
off with some sleep deprivation. Of course as well as the problem, the general symptoms
don't make it easy for a person to sort through the problem effectively. The trick with all
problems is to tackle them in a logical manner gather the facts and try and gain an
understanding of how the problem happened
