Do Business Owners Celebrate their Successes?

July 21st, 2010 Posted in Consultancy, Small Business | No Comments »

Working for myself one of the biggest challenges I seem to face is not understanding when I have done a good job.  Why do I find this a challenge?  By not acknowledging the good things I do I generally get caught up in the general problems of my world, where am I going to find the time to do that? Why hasn't that person paid me yet? Where am I going to find the people for my next seminar?  Will ...

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Customer Service – a Belief or a Skill?

June 30th, 2010 Posted in Retail Training, Sales Training, Small Business | 11 Comments »

I recently listened to a business leader say that customer service is not and should not be considered as a distinguishing factor between businesses, even when comparing successful and not so successful ventures.  Where I appreciate everyone has their opinion (whence I will not name this business leader) I have to say this statement did not resonate well with me at all. customer serviceFor years in my early ...

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Does Your Product Meet All Your Clients Needs?

June 21st, 2010 Posted in Consultancy, Marketing - Small Business, Small Business | No Comments »

How do you know your product meets all your clients needs?  Do you have a clear understanding of that needs? Do you have a clear understanding of what your product gives the clients both physically and psychologically?  If you answered no to any of these questions please read on ...... Product NeedsBefore you start really thinking about your products and the needs of your clients  its important to understand ...

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