Archive for the ‘Your Business’ Category
I am a great believer in asking my clients for feedback on my services that they have used. I use the feedback to check which forms of advertising are working, I use it to understand my clients issues that led them to me in the first place and I use it to qualify things like level of service, perceived value and whether or not they would think about ...
How often have you been tempted in business to change its focus, try diversifying with extra products (that are not related to your core products), add additional services or maybe open another site in a different city, all because times are a little hard at the moment?
How many of you have not just been tempted but actually took action, to find out it wasn't the cure ...
Recently we had been providing some sales coaching to a company that had taken a bit of a knock from the recent earthquakes experienced in Christchurch. As part of the coaching process we preformed a comprehensive review of their sales process. Their process was fairly robust but one area that definitely needed some attention was the data capture of their cash paying clients.
As is traditional with most ...
Earthquake Series Funnies & Gripes Management Practices Marketing Principles Sales Principles Your Business
