Archive for the ‘Sales Principles’ Category
I have written several articles on customer service including , Customer Service a belief or a Skill and Customer Service is the Difference but today I find myself banging the same drum but from a slightly different perspective .... consistency.
What do I mean by consistency? I am talking about a consistent standard of service to the paying customer, I am talking about consistency in service between departments ...
As a business owner take a moment and ask yourself the question in the heading, what is your initial reaction? Yes my staff have got everything they need to do their jobs, they have their own laptops, they have a company car, I pay them well, hell I even buy them their uniform.
Now ask yourself how long ago did you recruit each of your staff ...
You provide a great product with great service, you fastidiously call upon your clients within 3 months, updating them with changes or additions to your product ranges, you fix any issues promptly and when you catch up with your customer they are always happy. Why bother going to such lengths? Other than generating a great image for your business you do this to ensure a steady stream of ...
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