Archive for the ‘Retail Training’ Category
I recently listened to a business leader say that customer service is not and should not be considered as a distinguishing factor between businesses, even when comparing successful and not so successful ventures. Where I appreciate everyone has their opinion (whence I will not name this business leader) I have to say this statement did not resonate well with me at all.
For years in my early ...
It has been an interesting time lately, world trying to come out of a global recession, Europe looks like it may be plunged back into it again, as a result our dollar is taking a pounding along with the other currencies and all through this kiwi business is battling on. So what can we do to make sure our own businesses do not fall victim to any recession, why not speculate to accumulate, take advantage of the slower pace of ...
Motivating staff can be one of the most challanging aspects of any mangers role, each employee is different and trying to come up with a way to motivate all of the staff all of the time often feels impossible.
I don't know how many times I here a business owner or manager say "if it wasn't for the staff this job would be great", like it or not most of us need staff to complete the work we do for our ...