Business Development Specialist

Customer Service – a Belief or a Skill?

I recently listened to a business leader say that customer service is not and should not be considered as a distinguishing factor between businesses, even when comparing successful and not so successful ventures.  Where I appreciate everyone has their opinion (whence I will not name this business leader) I have to say this statement did not resonate well with me at all. For years in my early ...

Does Your Product Meet All Your Clients Needs?

How do you know your product meets all your clients needs?  Do you have a clear understanding of that needs? Do you have a clear understanding of what your product gives the clients both physically and psychologically?  If you answered no to any of these questions please read on ...... Before you start really thinking about your products and the needs of your clients  its important to understand ...

Sales Staff Training – But not in Sales?

When it comes to staff development, businesses are very specific about what they want (once they have made the decision to further develop their staff) if sales staff are the focus of development then businesses naturally decide to put their sales teams on a Sales Training course, if the focus is on promoting one or more staff members then that focus will naturally move towards Management ...