Archive for February, 2010
One of the hardest part of the entire sales process (next to closing the sale) is to properly identify exactly what it is your customer needs. What is the real reason for them to come and see you, how do you stop yourself making assumptions about your customer, can you distinguish the difference between what your customer wants as opposed to what they need or are ...
When embarking on a career in management one of the earliest skills that should be developed is that of being able to prioritising your day, there will be lots of demands made of you in your supervisory / management role and being able to prioritise what needs your attention and when, is a skill that will not only ensure your business runs that bit smoother but it will also ensure your stress levels are also maintained at a manageable level.
Training your sales staff is something a lot of small business's just don't do, they employ people who have a "sales" background and expect them to go out into the market place and "do the job" but why make it such a hit or a miss process especially if the sales person is not that skilled; where will it leave your company, no sales = no income; no income = no business!!
